Help & Support

We’re committed to ensuring families can easily access the right help when they need it. Please use the guidance below to direct your inquiry to the appropriate member of our team.

General Inquiries

For everyday questions about your child’s learning, class routines, homework, or general day-to-day matters:

- Contact your child’s Class Teacher first.

If your concern is not resolved:

- It will be reviewed by the Headteacher.
If further support is required, the Headteacher will escalate the matter to the School Head for final resolution.

Fees & Admissions Inquiries

For all questions regarding school fees, payment schedules, or financial matters:
- Email the Chief Operating Officer (COO): IKDhillon@shgs.org.uk

For admissions guidance, availability, or placement questions:
- Contact the Admissions Team via the school office: office@shgs.org.uk

School Trips & Events

For information about upcoming trips, consent forms, payments, or logistics:
- Contact the School Office: office@shgs.org.uk

Student Support

For matters related to student welfare, attendance, medical updates, or pastoral concerns:
- Contact the School Office: office@shgs.org.uk

The office will direct your inquiry to the appropriate safeguarding or pastoral lead if needed.

Additional Support

• Safeguarding concerns: Contact the Designated Safeguarding Lead (DSL): safeguarding@shgs.org.uk

• Special Educational Needs & Disabilities (SEND): Request to speak with the SENDCo for support, plans, or assessments, contact the school office: office@shgs.org.uk

• Technical/Online Portal Support: Contact the school office for login or access issues: office@shgs.org.uk